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RETURNS POLICY
We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.
Receipt of delivery
When our customer receives their delivery from Royal Cuisine Cookware, we request that they briefly check their delivery. If our customer notices any discrepancies at all (damaged cartons, tape or shrink wrap not intact) they should note damaged onto the drivers delivery document; the customer can give a more detailed report to us within 48 hours. If the carrier refuses to allow the customer a few minutes to briefly check the condition of their delivery, the customer should make a note of this on the driver’s delivery document. Cartons containing glass items should be checked if possible.
Delivery
We will use our reasonable endeavors to deliver the products to you within the estimated time frame, but delivery times are estimates only and we will not be liable for any delay in delivery.
Defective or faulty items
If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to our customer. As such, we will uplift or credit any damaged item(s) at our expense. Just contact our friendly Returns Department as soon as possible, let them know what the problem is, and they will take you through the process.
Shortages or incorrect items
If your order arrives incomplete, or incorrect, please contact our Returns Department as soon as you can, and we can then investigate any claims.